1. PERSONAL INFORMATION WE COLLECT

   We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual consumer, device, or household (“personal information”).

   1. 1.1. Personal information does not include:
   • Publicly available information from government records
   • De-identified or aggregated consumer information
   • Information excluded from the CCPA, like:
   • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
   • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994 (DPPA).
   
   
   1. 1.2. How We Obtain Your Personal Information:

   Directly from you.	You enter or provide us with information online, by email, by phone, by completing forms in our stores, or by document upload. For example, when you apply for a loan or financial services product, show us your government issued ID, or pay your bill.
   Directly and indirectly from you based on activity on our website.	For example, from submissions through our website or website usage details collected automatically.
   From vendors or third-parties that interact with us in connection with the services we perform.	For example, companies that work with us to market our products to you, credit reporting agencies, or other vendors that provide data we use in underwriting or in protecting you and our products from fraud and identity theft.

   
   
   1. 1.3. How We Use Your Personal Information:

      We may use or disclose the personal information we collect for one or more of the following business and commercial purposes:

   2. 1. Performing services on behalf of us or our service provider, such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of us or our service providers. Examples of such activities:
   • a. To fulfill or meet the reason for which the information is provided.
   • b. To provide you with information, products, or services that you request from us.
   • c. To provide you with email alerts and other notices concerning our products or services, or events or news, that may be of interest to you.
   • d. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
   3. 2. Undertaking internal research for technological development and demonstration.
   4. 3. Debugging to identify and repair errors that impair existing intended functionality.
   5. 4. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
   6. 5. Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
   7. 6. Short-term, transient use, provided the personal information that is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.
   8. 7. Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.
   
   

   We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

   
   
   1. 1.4. Who We Share Your Personal Information with for a Business or Commercial Purpose:

      We may disclose your personal information to a service provider or third party for a business or commercial purpose. When we disclose personal information to a service provider for a business or commercial purpose, we enter a contract that describes the purpose and requires the service provider to both keep that personal information confidential and not use it for any purpose except performing the contract. Examples of who we share with include:

      • Our affiliates and lending / bank partners.
      • Service providers.
      • Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.
   
   
   1. 1.5. Within the last 12 months we may have collected the categories of personal information listed below and shared it as follows:

      CATEGORY	EXAMPLES	COLLECTED (Yes/No)	SOURCES OF COLLECTED PERSONAL INFORMATION	BUSINESS OR COMMERCIAL PURPOSE FOR SHARING (Section 1.3 #1-7, above)	CATEGORY OF THIRD PARTIES
      A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers.	YES	You, your activity on our site, or from vendors, service providers, and third-parties	All items listed in Section 1.3	Our lending / bank partners, service providers, and third-parties
      B. Personal information	A name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	YES	You, vendors, service providers, and third-parties	All items listed in Section 1.3	Our lending / bank partners, service providers, and third-parties
      C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	YES	You, vendors, service providers, and third-parties	All items listed in Section 1.3	Our lending / bank partners, service providers, and third-parties
      D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	YES	You, vendors, service providers, and third-parties	All items listed in Section 1.3	Our lending / bank partners, service providers, and third-parties
      E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	NO	YOU	N/A	N/A
      F. Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	YES	Your activity on our site, vendors, service providers, and third-parties	All items listed in Section 1.3	Our lending partners, service providers and third-parties
      G. Geolocation data.	Physical location or movements.	YES	Vendors and third-parties	All items listed in Section 1.3	Our lending / bank partners, service providers, and third-parties
      H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	NO	N/A	N/A	N/A
      I. Professional or employment-related information.	Current or past job history or performance evaluations.	YES	You, vendors, service providers, and third-parties	All items listed in Section 1.3	Our lending / bank partners, service providers and third-parties
      J.Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	NO	N/A	N/A	N/A
      K. Inferences drawn from other personal information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	YES	You, your activity on our website(s), or from vendors, service providers, and third-parties	Section 1.3(1)(b)	Our lending / bank partners, service providers and third-parties

   
   
   1. 1.6. Sale of Personal Information:

      We do not and will not sell your personal information. We do not and will not sell the personal information of minors under 16 years of age without affirmative authorization.

1. 2. YOUR RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT OF 2018

   The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

   1. 2.1. Right to Know and Data Portability Rights:

      You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request for access, based on your request, we will disclose to you:

      • The categories of personal information we collected about you.
      • The categories of sources for the personal information we collected about you.
      • Our business or commercial purpose for collecting or selling that personal information.
      • The categories of third parties with whom we share that personal information.
      • The specific pieces of personal information we collected about you (also called a data portability request).
      • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
        • sales, identifying the personal information categories that each category of recipient purchased; and
        • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

      We may deny your request for access if we are unable to verify your identity or have reason to believe that the request is fraudulent. We may also deny your request if the personal information is subject to an exemption under Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA), California Financial Information Privacy Act (FIPA), or the Driver's Privacy Protection Act of 1994 (DPPA).

   
   
   2. 2.2. Right to Delete:

      You have the right to request that we delete any of your personal information that we collected and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete, de-identify, or aggregate your personal information (and direct our service providers to do the same), unless an exception applies.

      We may deny your deletion request if retaining the personal information is necessary for us or our service providers to:

      • Complete the transaction for which the personal information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business's ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
      • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
      • Debug to identify and repair errors that impair existing intended functionality.
      • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
      • Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
      • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses' deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
      • To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer's relationship with the business.
      • Comply with a legal obligation.
      • Otherwise use the consumer's personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.
      • The personal information is subject to an exemption under Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA), California Financial Information Privacy Act (FIPA), or the Driver's Privacy Protection Act of 1994 (DPPA).

      Additionally, we may deny your request to delete if we are unable to verify your identity or have reason to believe that the request is fraudulent.

   
   
   3. 2.3. CCPA Right to Opt-Out:

      The CCPA gives consumers the right to opt-out of the sale of their personal information. However, we do not and will not sell your personal information. We do not and will not sell the personal information of minors under 16 years of age without affirmative authorization.

   4. 2.4. Right to Non-Discrimination:

      We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

      • Deny you goods or services.
      • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
      • Provide you a different level or quality of goods or services.
      • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

1. 3. SUBMITTING A VERIFIED CONSUMER REQUEST
2. 3.1. Exercising Right to Know, Data Portability, and

   To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
   Calling us at (866) 703-8157
   Submit a CCPA Request Form at www.advanceamerica.net/CCPA

   Only 1) you, 2) a person authorized by you to act on your behalf, or 3) an entity registered with the California Secretary of State and authorized by you to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

   You may only make a verifiable consumer request for access (aka Right to Know) or data portability twice within a 12-month period. The verifiable consumer request must:

   • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Given the sensitivity of your personal information that we collect and retain, we will need to verify your identity with at least 3 separate pieces of information such as name, address, account number, date of birth, last 4 of your Social Security Number, phone number, etc.
   • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
   • If you are submitting a request for specific pieces personal information without logging into your online account, then you will also need to submit a declaration under the penalty of perjury confirming that you are only requesting information about yourself.
3. 3.2. Authorized Agents:

   Before we can respond to a verifiable consumer request submitted by an authorized agent, we need to confirm not only that person or entity’s authority to act on your behalf but also verify the identity of the authorized agent.

   If you are authorized to submit a request on behalf of a California resident, please email us at: CAdatainquiry@advanceamerica.net and provide the following information:

   1. To verify your authorization to request on behalf of a California resident, please attach a copy of one or more of the following to your request email:
      • California Secretary of State filing showing authorization,
      • written permission from the California resident, or
      • power of attorney
   2. To verify your identity, please attach copies of the following to your request email:
      • Valid Government Issued ID (not expired) AND
      • a utility bill, bank statement, or similar documentation to verify your name and address.
   3. To verify the identity of the consumer for whom you are submitting the request, please attach two or more of the following with your request email (three or more are required when requesting a copy of the California resident’s personal information):
      • Valid Government Issued ID (not expired),
      • utility bill,
      • bank statement,
      • Email address,
      • last 4 of the SSN or
      • last 4 of the account number

   We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

4. 3.3. Response Timing and Delivery Method:

   We will acknowledge receipt of the request within 10 days of its receipt. We will respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will provide the responsive information in a portable and, to the extent technically feasible, in a readily useable format that allows you to transmit the information to another entity without hindrance.

   We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Version 1.0 – Effective Date 1/1/2020